FREQUENTLY ASKED QUESTIONS
Crudda
When will my order ship?
  • Orders placed before 12 PM (EST) on weekdays typically ship the same day.
  • Orders placed after 12 PM or on weekends ship the next business day.
  • We do not ship on Saturdays or Sundays.
  • You’ll receive tracking information as soon as your order ships.
How long does shipping take?
  • For U.S. orders, delivery usually takes 2–5 business days.
  • We ship from our U.S.-based location, so you’ll get your jewelry fast.
  • International shipping times vary depending on location.
Can I return my order?

If your item arrives damaged or there’s an issue, we’ve got you.

You have 15 days from the delivery date to request a return for a full refund.

Return shipping is the customer’s responsibility. Please include your name and order number in the return package. Once received and inspected, we’ll issue a refund to your original payment method.

Note: If your item is still in transit, it must be delivered first before starting the return process.
Can I cancel my order?

Yes—as long as your order hasn’t shipped, you can cancel without penalty.

If it has already shipped, you’ll need to wait for it to arrive and then request a return.
I entered the wrong address—what now?

If you made a mistake on your shipping address, please reply to your order confirmation email or contact us at wearcrudda@gmail.com within 24 hours.

After 24 hours, we can’t guarantee changes, and we aren’t responsible for orders shipped to incorrect addresses.

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